As a regulated financial service provider, keeping your money safe and complying with international regulations are our top priorities. This sometimes means that we need to review transfers.
How long will the review take?
Transfer reviews take up to 3 hours.
What do I need to do?
We’ll email you if we need additional information or specific documents from you. Please check your inbox (and junk folder) regularly if your transfer is under review, so you can respond promptly.
If you don’t hear from us, there’s nothing you need to do.
| Important: If we don’t receive the requested information within 3 days, we’ll have to cancel your transfer. |
During the review process
We review transfers as quickly as possible in the order in which we receive them. You’ll receive email updates during the process, so please monitor your inbox.
Apart from responding to our emails promptly, there’s nothing else you need to do to speed up the review.
We understand that unexpected delays can be frustrating. Rest assured, we’re doing everything we can to complete your transfer as soon as possible.